In 1995, James Champion founded and incorporated The Champion Services Group, Inc. (CSG) in the State of Florida. James leveraged his vast Human Resources knowledge and twenty-five (25) years experience while working for such companies as Chase Manhattan Bank, Merrill Lynch, The U.S. Department of Labor, as well as leading Ryder System, Inc. as Executive Director of Human Resources, to launch his own company with CSG’s first clients being the Collection and Hannah ville Chip-in Casino. James created CSG with a vision that emphasized many business principles, such as ethical standards, valuing differences, performance excellence, quality service, cost effective practices, and customer focused operations. In early 1997, CSG won a major contract to design, implement and deliver Diversity & EEO training to 12,500 Southern California Edison (SCE) employees. and executive coaching.
The SCE contract propelled CSG to another level as a consulting firm. CSG hired an additional employees and contracted over thirty consultants to deliver SCE training. During the next year, CSG took on another major contract. The firm began training and coaching over 2,000 longshore workers in Tacoma, WA in Diversity, Sexual Harassment Prevention, Conflict Resolution, Workplace Violence Prevention, and EEO through an agreement with the Pacific Maritime Association (PMA) and International Longshore and Warehouse Union (ILWU). During the late nineties, the PMA/ILWU training contract expanded to include other ports, such as Seattle, Portland, and Oakland. During the late nineties, SCE gave CSG a second contract to provide Phase Two Diversity training to its employees and PMA extended its long shore industry training throughout the west coast where CSG trained roughly 20,000 union workers and top-level union officials. Clients, such as the Los Angeles Department of Water and Power, Royal Caribbean Cruises Ltd., City of North Miami Beach, Miami Parking Authority, Midwest Express Airlines, Madison Area Technical College, Prison Health Services, and the United States Attorney’s Office and individuals from various disciplines utilized the services of CSG to: collectively train over 50,000 employees, coach leaders, conduct organizational assessments, manage Affirmative Action plans and EEO processes, mediate disputes, investigate discrimination/harassment complaints, create operational policies, facilitate organizational change processes, implement succession planning, establish effective communication systems, design quality (TQM) processes, institute compensation plans, create job designs, conduct executive recruitment searches, and upgrade existing HR initiatives, as well as support the personal and professional development of key individuals. Along with many of its original clients, new clients, such as the City of Seattle; County of Los Angeles; Miami International Airport; County of Los Angeles; Burger King Corporation; Jackson Health System; Temple Beth Am; Florida International University; International Transportation Services; US Gypsum; Crackel Barrel, Miami-Dade County; New York Unified Court System; Hannahville Chip-In Casino and Bingo Hall, Miami Dade County, and University of Miami are using CSG to positively impact bottom line performance and customer service. As a full-service human resources and management consulting firm, CSG is certified as a minority-owned business enterprise and small disadvantaged business with federal, state and local agencies, such as the California Public Utilities Commission, Miami-Dade County Department of Business Development and the United States Small Business Administration